CREDIT CONTROL & COLLECTIONS COURSE
Course Content
• Credit control & collections within
the organisation
• Assessing Customers, Risk, Terms & Conditions of Trade
• Customers, Liabilities & Your Legal Position
• Key Aspects of Credit Policy, Dealing with Disputed Debts,
Increasing Profitability
• Implementing Collection Strategies, Engaging with Overdue
Customers
• Overcoming and Handling Objections
• Successful Telephone Collections & Techniques
• Collecting Tough Debts & Evasive Debtors
• Recovering & enforcing debts via the Legal System & County
Court Process
HOW LONG IS THIS COURSE AND WHO SHOULD BOOK IT?
This course is an intensive 1 day and is designed for employees engaged or about to be engaged in the Credit Control process whether on a part- or full-time basis as well as experienced credit controllers who want a refresher, Collectors, Credit Managers, owner managers, those who want to improve their knowledge of credit control and collections. It is suitable for those who are new to their role and more experienced credit controllers who have had little formal training but wish to expand their knowledge.
Contact / book using the buttons below