credit control and collections training course


Course Content

• Credit control & collections within the organisation

• Assessing Customers, Risk, Terms & Conditions of Trade

• Customers, Liabilities & Your Legal Position

• Key Aspects of Credit Policy, Dealing with Disputed Debts, Increasing Profitability

• Implementing Collection Strategies, Engaging with Overdue Customers

• Overcoming and Handling Objections

• Successful Telephone Collections & Techniques

• Collecting Tough Debts & Evasive Debtors

• Recovering & enforcing debts via the Legal System & County Court Process


This course is an intensive 1 day and is designed for employees engaged or about to be engaged in the Credit Control process whether on a part- or full-time basis as well as experienced credit controllers who want a refresher, Collectors, Credit Managers, owner managers, those who want to improve their knowledge of credit control and collections. It is suitable for those who are new to their role and more experienced credit controllers who have had little formal training but wish to expand their knowledge.

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credit control training course objectives


This comprehensive and practical course covers all aspects of credit control and collections. It enables delegates to see the bigger picture so that they not only improve their knowledge, but will help them to understand priorities better and to allocate their time better between tasks, enabling them to become more effective in collecting cash and reducing bad debts.

This course is an intensive 1 day workshop come along and prepare to learn lots, interact with other delegates, go back ready to reduce your company's debtors and increase your cashflow!

In these uncertain and challenging times it is vital that a company has the right resources and people in their credit control/management function. This course will enable you to ensure that you are at the top of your game!


By the end of this course, you will be able to

• Confidently deal with customers on the telephone and bring collection calls to a satisfactory conclusion

• Understand the importance of good credit management.

• Recognise your contribution to increasing company profitability and reducing bad debt/losses.

• Understanding how to deal with Consumers, Sole Traders, Companies as well as businesses who may no longer trade!

• Use the telephone to greater effect.

• Decide when and how to ''get tough'' with customers, including litigation & enforcement.

• Manage your ledger and your customers with greater confidence.

• Increase the cash you collect from customers.

• Understand the legal framework and why it matters to your job.

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credit control and collections training course


All our full day public courses are priced at £550.00 + VAT per delegate or £500.00 + VAT per person when 2 or more people book at the same time. Included in this are all course materials, tuition from a qualified collections expert, lunch and refreshments. At this great price the courses are very much in demand, and as spaces are limited, please book early to avoid disappointment. The dress code for this course is smart casual.

Do you need to justify this course to your boss?

If so, don’t worry, you can explain the benefits of:

• An investment in you and your training would give on the cash flow.

• Increased motivation

• New ideas by listening to how other people go about credit control, as well as what you get from the course.

• Share details of problem cases on the day and go back with a positive resolution

• Reductions in your debtor days the positive impact on your bank statement!

• Still not convinced? Why don’t you or your boss call/email us?

What do I need to bring?

Full course details will be provided after you have booked a course and nearer the time.

On the day you will need

• Yourself

• Calculator

• Any problem case(s) you may want assistance with (we don’t discuss names etc.)

Please note that whilst the course is interactive and intense you are NOT expected to engage in role plays on the day!

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