BESPOKE & IN-COMPANY TRAINING
We operate our Credit Control & Collections course on a public basis, this can also be run specifically for you at your premises. If we deliver training in-house for you, we bespoke the training to you and brand such courses to you.
Our most popular courses are in the
following areas:
• Credit Control Training
• Telephone Collections & Techniques
• Collections Training
• Litigation/Insolvency
CONSUMER CREDIT / FINANCE SECTOR SPECIFIC
Our typical course material for collections staff within Consumer Collections who are engaged in collections of Unsecured Accounts, HP/PCP, Mortgages, Secured Lending, Credit Card accounts takes account of the FCA sourcebooks, such as CONC/MCOB respectively, includes training plans handling arrears customers, forbearance approaches, dealing with vulnerable customers, mental health issues, treating customers fairly, this can also include “Train the Trainer”. The training plan will be agreed with you in advance to ensure your compliance and in-house policy requirements are met in this vital area of regulated training.
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