bespoke credit control training options

BESPOKE & IN-COMPANY TRAINING

We operate our Credit Control & Collections course on a public basis, this can also be run specifically for you at your premises. If we deliver training in-house for you, we bespoke the training to you and brand such courses to you.

Our most popular courses are in the following areas:

• Credit Control Training

• Telephone Collections & Techniques

• Collections Training

• Litigation/Insolvency

CONSUMER CREDIT / FINANCE SECTOR SPECIFIC

Our typical course material for collections staff within Consumer Collections who are engaged in collections of Unsecured Accounts, HP/PCP, Mortgages, Secured Lending, Credit Card accounts takes account of the FCA sourcebooks, such as CONC/MCOB respectively, includes training plans handling arrears customers, forbearance approaches, dealing with vulnerable customers, mental health issues, treating customers fairly, this can also include “Train the Trainer”. The training plan will be agreed with you in advance to ensure your compliance and in-house policy requirements are met in this vital area of regulated training.

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bespoke credit control training

WHAT DO YOU RECEIVE FROM US ON AN IN-HOUSE TRAINING DAY?

All in-house training is bespoke to reflect your organisations policies, ethos and training requirements, the course(s) are delivered at your premises can be delivered during the daytime or evening hours, reflecting your operation.

Course Attendees:

- Take part in a relevant, focused and interactive training course

- Receive copy of course materials

- Receive a certificate of course completion

- Provide feedback on an anonymous basis

Our wide experience of providing the exact service required is based on the understanding that each customer has a unique requirement. We will provide you with a training proposal once we have understood and analysed your requirements in detail.

We will generally get to understand your objectives and requirements and scope out a training course/plan for you, agree and finalise the content, deliver the training as agreed.

WHAT DO WE CHARGE?

Contact us with an outline of your requirements, on a no-obligation basis; you may just be pleasantly surprised! We will quote you an all-in inclusive figure, which we will stand by.