Our Aim

"Our aim is to deliver high quality training sessions, enabling delegates skill levels to be maximised, resulting in the improved cashflow results our clients deserve"

 

 

 

We provide a range of training, coaching, facilitating, mentoring to meet your company requirements from a credit management perspective; such work is designed to your requirements on an “in-house” basis, usually at your premises. We train in the following competencies, areas:
  • DSO Reductions / Improving Debtor Days and solutions for companies
  • Credit Control Training / Coaching
  • Litigation
  • Negotiation/Assertiveness
  • Telephone Collections & Techniques
  • Tracing Debtors
  • Public Sector Debt Recovery
Finance Sector Specific:
  • Arrears Training
  • Consumer Credit Law
  • Mortgage Arrears
  • Treating Customers Fairly
  • Motor Finance / Hire Purchase Collections
  • Tracing
  • Managing your Collections Team
  • Induction Training for new Collections staff
We also operate in areas regulated/monitored by the following bodies:
  • Financial Ombudsman Service
  • Financial Services Authority
  • Office Of Communications (OFCOM)
  • Office Of Fair Trading
  • The New Consumer Credit Act 2006

What do you receive from us for an in-house training day?

All in-house training is bespoke to reflect your organizations policies, ethos and training requirements, the course(s) can be delivered during the daytime or evening hours, reflecting your operation.


We ensure that course delegates:

  • Take part in a relevant, focused and interactive training course
  • Receive copy of course materials
  • Receive a certificate of course completion
  • Provide feedback on an anonymous basis

Our wide experience of providing the exact service required is based on the understanding that each customer has a unique requirement. We will provide you with a training proposal once we have understood and analysed your requirements in detail.

We are happy to write a course that suits you or you may wish to “pick ‘n’ mix” from our public course schedule.

What do we charge?

Contact us with an outline of your requirements, on a no-obligation basis; you may just be pleasantly surprised! We will quote you an all-in inclusive figure, which we will stand by.

Something Else Not Right....?

Then tell us and we'll do everything to deliver just what you need. Just go to our contact page and let us know how we can help.