Bespoke & In-Company Training


All of the training courses we run on a “public” basis can be run specifically for you at your premises. Usually we bespoke and brand such courses to you, depending on your objectives and requirements.

Our most popular courses are in the following areas:

  • Credit Control Training
  • Telephone Collections & Techniques
  • Collections Training
  • DSO Reductions / Improving Debtor Days & Cashflow
  • Litigation
  • Negotiation/Assertiveness
  • Tracing Debtors
  • Public Sector Debt Recovery

In addition to the above, we also offer courses in the following areas/sectors:
  • Customer Service Training
  • Train The Trainer
  • The Bribery Act 2010
  • The Data Protection Act
  • Communication Skills
  • NLP

Finance Sector Specific:
  • Arrears Training
  • Consumer Credit Law
  • Mortgage Arrears
  • Treating Customers Fairly
  • Motor Finance / Hire Purchase Collections
  • Tracing
  • Managing your Collections Team
  • Induction Training for new Collections staff

We also operate in areas regulated/monitored by the following bodies:
  • Financial Ombudsman Service
  • Financial Services Authority
  • Office Of Communications (OFCOM)
  • Office Of Fair Trading
  • The New Consumer Credit Act 2006

What do you receive from us for an in-house training day?


All in-house training is bespoke to reflect your organizations policies, ethos and training requirements, the course(s) can be delivered during the daytime or evening hours, reflecting your operation.

Course Attendees:
  • Take part in a relevant, focused and interactive training course
  • Receive copy of course materials
  • Receive a certificate of course completion
  • Provide feedback on an anonymous basis

Our wide experience of providing the exact service required is based on the understanding that each customer has a unique requirement. We will provide you with a training proposal once we have understood and analysed your requirements in detail.

We are happy to write a course that suits you or you may wish to “pick ‘n’ mix” from our public course schedule.

What do we charge?


Contact us with an outline of your requirements, on a no-obligation basis; you may just be pleasantly surprised! We will quote you an all-in inclusive figure, which we will stand by.


Contact us now to get your bespoke training set up


Something Else Not Right....?



Then tell us and we'll do everything to deliver just what you need. Just go to our contact page and let us know how we can help.

No matter what you require there is every likelihood we can help. Feel free to contact us anytime without obligation.

 

Contact us now to get your bespoke training set up