For those firms who also engage with consumers, vulnerable customers (i.e. deal with customers in the home, senior citizens, mental health issues, social and care sector) we provide training and guidance in this area on an in-depth basis when completed in-house. Further details are provided on our bespoke training page.
We also work with companies within the consumer credit, Financial Services and Claims Management sectors – who may or may not be regulated by the Financial Conduct Authority or Claims Management Regulator we work very closely with CONC and MCOB sourcebooks, CMR Rules and have courses which cover the rules and guidance on these areas, again such courses are bespoke.
Our training courses ensure that delegates will return to work and be able to apply their new skills and knowledge to keep your bad debts to an absolute minimum, helping to positively impact your bottom line!